[Kate!]

Originally Posted by AnnieK

Have you been through their complaints procedure first? Think the Ombudsman won't look at it until you have exhausted everything with the company.

I have Annie. It has been ongoing for roughly 3 months now. I've raised several complaints with absolutely zero response on each occasion. It is quite appalling. Just spoke with the Ombudsman, he's taken all the details etc. I should expect to hear back from him on approximately 2 weeks.