[rusticgal]

Originally Posted by Kate!

I've been ill for almost two weeks on top of which I suffer from strong back pain.

I finally managed to go in today and order my repeat prescriptions because they won't take them over the phone anymore. I've had to go without any meds for a few days because of this but I didn't say anything negative, and just reordered. Just had a text to say the doctor has refused me any pain relief unless I make an appointment. Rang them up. Receptionist was a snotty cow. Said the next available appointment I can have is on November 24th!!!!!! I explained I'm in pain all the time but she just repeated herself.

I put the phone down on her.

As a GP receptionist we no longer take prescription requests over the phone. You can request them via e-mail or via your Surgeries request system.
Patients are responsible for requesting repeat medication in plenty of time to have them signed off by your GP. If you have left it late to request then you can get an emergency supply by calling 111.
If you are requesting stronger medication then you need to have an appointment with your GP. I don’t believe the GP would deny you a repeat prescription if you get it regularly. If you have not had it for a while then he would request an appointment.
Make a request to have an appointment through the usual process explaining the pain you are in and your symptoms and it will/should be triaged with more urgency.