[Vicky.]

I tell charity people who call or visit to piss off if they wont take no for an answer. I think its a pisstake that its even allowed. If people want to give to charity, they will give to charity, they dont need to be pressured, harassed and guilt tripped into doing so. We can't walk up our high street now without being pretty much chased by at least 2 charity workers (depending which day, Saturdays its usually 4) and a 'vanquis' credit card person. Its ridiculous.

This doesnt surprise me about calls centre 'training'...having worked in one myself when I was 16. We didn't have a 'system' to take people off as we were just handed pages from various phonebooks each shift...