[Kizzy]

With the amount of competition in York I would say that was a big mistake. People expect excellent customer service and to ruin that experience was mean and unnecessary.
Who's to say they wouldn't have gone in regularly if not for that incident and spent lot's more in the future? As it stands he's lost their business, those who overheard the exchange and many who agree with her.
I appreciate he is a business and I'm not suggesting there was not a small charge but £2 is excessive and the subsequent humiliation unwarranted.