[Cherie]

Imagine the scene in the days before Christmas, this guy will be sat twiddling his thumbs while his colleagues are over run

[Jack_]

Originally Posted by Cherie

keep screaming

[Crimson Dynamo]

Originally Posted by Jack_

I've never worked in retail and even I know the customer isn't always right

screaming @ at the idea that they are tbqh. Have you seen the kind of **** people have to put up with?

yes but we all know that

the trick is to always make them think they are, in order to get the business

in a competitive market you cant decide to lose sales because someone is a twat. you use sales techniques and charm to make them always feel in control, whilst at the same time picking their pocket for da cash money

"the customer is always right" is a sales technique in its self

[Samm]

customers need to understand that the reason all tills aren't open all the time is for many reasons, payroll cuts less staff, there's more important jobs to be done like getting stock out on the floor, and general serving of the shop floor, I don't work in a supermarket but I would assume it's the same for all retailers.

and i've been reading the whole rude customers posts, and yes it's right to stay calm but when it's busy and a customer is insulting you and throwing verbal abuse it's the managers duty to ask them to leave or **** off kindly, retail staff don't get paid enough for some of the **** they go through, mainly at the christmas run up (extra pay is needed)

[Crimson Dynamo]

shaun in his stark white minimalist pad ordering avocados and pears from ocado and wearing surgical gloves when the "worker" delivers

sickening

[user104658]

I know I complain about my job a lot but this thread is reminding me that in terms of retail jobs, which are all pretty awful, mine really isn't that bad.

Because...

The customer is hardly ever right, it is OK to be rude back to them when they kick off, it's technically a licenced premesis which means anyone can be asked to leave immediately for any reason. AND we don't really do faux polite. If someone is getting aggressive I can tell them to go and **** themselves. Not even metaphorically; those actual words have been used . The frontline trenches of customer service . I suppose it's inevitable in an industry where you don't make a profit unless the customer leaves unhappy most of the time.