[the truth]

ordered some large items monday paid for 24 hour delivery but they still havent arrived

so i ring the firm ive bought them off leave a message tues wed and today....no one rings back...i was told this morning than a chap called dave sent them and would be back later he had to deal with it

i ring again after speaking to 4 people a member of staff says they left the depot monday....but no dave, im now told hes on leave

I then asked this member of staff if she could contact the firm they use and let me know where the items are, she said the person who sent the item called dave was away and only he could deal with it, so I gave her a reference number and suddenly should found the order...she repeated the line it left monday...so i asked her if she could contact the courier

i then waited on the phone for 15 minutes and she returned and said shed spoken to them and it may be here friday

at this stage i asked can you ring me tomorrow with an update , this is when it went pear shaped, she diverted the call to someone else, i asked her if she or the company would call me back with an update tomorrow, she said id get a callback from dave when he was back from leave

then she cut the phone off

in this scenario is the onus on this company to update customers on where their parcels are or can they simply give the customers the contact number of the couriers and wash their hands of it?