[arista]

Barclays to get rid of cashiers from branches: 'Community bankers' armed with iPads will push customers to use machines

Read more: http://www.thisismoney.co.uk/money/s...#ixzz37AxkLACO





Some Customers will not like this
and go to the New Metro bank

[Ammi]

..they've had these for a month or so at my branch and they're actually pretty easy to use and very quick as well after the first few times of getting used to the different transactions...and they always have staff to help and explain if anyone needs it...

[Marsh.]

And what happens during the inevitable "technical difficulty" periods?

I don't like this over reliance on machines.

[GypsyGoth]

Yay! Skynet should be here any day

[Ammi]

Originally Posted by Marsh.

And what happens during the inevitable "technical difficulty" periods?

I don't like this over reliance on machines.

..even with cashiers, 'machines' are still used though and they do sometimes have problems now if they can't access your account so this really is just the same except the customers are using the machines directly instead of a member of staff....

[Marsh.]

Originally Posted by Ammi

..even with cashiers, 'machines' are still used though and they do sometimes have problems now if they can't access your account so this really is just the same except the customers are using the machines directly instead of a member of staff....

But surely the members of staff had backup in case it went down and could help you.

I just don't like this shut down on human interaction.

It's scary.

[Northern Monkey]

Yeah,I think these have been around for a while now,Pretty sure Halifax has been using them.

[Ammi]

Originally Posted by Marsh.

But surely the members of staff had backup in case it went down and could help you.

I just don't like this shut down on human interaction.

It's scary.

..there are still staff there, it's just that they're standing to one side to help you if you needed it rather than being in front of you type thing.....I wasn't sure the first time I used it either but they are actually pretty cool and easy and the queues seem much shorter now..(all the customers have probably closed their accounts in protest..)...but you feel like a bit of a money launderer just doing everything you need to so quickly and actually you feel a bit more in 'control', I think anyway.....life in the fast lane, Marsh....

[michael21]

Originally Posted by GypsyGoth

Yay! Skynet should be here any day

[Pete.]

No thanks

Jobs gone. Robots in.

[armand.kay]

Marsh just wants someone to talk to :'(

[Marsh.]

Originally Posted by armand.kay

Marsh just wants someone to talk to :'(

Can I have your number?

[Marsh.]

Originally Posted by Ammi

..there are still staff there, it's just that they're standing to one side to help you if you needed it rather than being in front of you type thing.....I wasn't sure the first time I used it either but they are actually pretty cool and easy and the queues seem much shorter now..(all the customers have probably closed their accounts in protest..)...but you feel like a bit of a money launderer just doing everything you need to so quickly and actually you feel a bit more in 'control', I think anyway.....life in the fast lane, Marsh....

[armand.kay]

Originally Posted by Marsh.

Can I have your number?

No

[Pete.]

Originally Posted by armand.kay

No

[Marsh.]

Originally Posted by armand.kay

No

[Cherie]

Originally Posted by Ammi

..there are still staff there, it's just that they're standing to one side to help you if you needed it rather than being in front of you type thing.....I wasn't sure the first time I used it either but they are actually pretty cool and easy and the queues seem much shorter now..(all the customers have probably closed their accounts in protest..)...but you feel like a bit of a money launderer just doing everything you need to so quickly and actually you feel a bit more in 'control', I think anyway.....life in the fast lane, Marsh....

I'm sure some staff will lose their jobs and when you break it down the public are now staffing banks and supermarkets (self service tills), yet there is no reduction in food prices or increase in savings rates so more profits as the wage bill is reduced.

[Toy Soldier]

Originally Posted by Marsh.

And what happens during the inevitable "technical difficulty" periods?

I don't like this over reliance on machines.

Where I work, which is staffed by two people at all times, we were told by a "concerned" Aussie tourist that over in Australia, similar establishments have switched to rows and rows of automated terminals (we already have a few) and that "we should worry, because we'll end up out of a job!"

...like I said, we already have a few, and the problems are endless, from technical faults to user error... people often need help.

With that in mind, "How many staff do they have to troubleshoot problems or help new faces? Y'know... how many people are on hand milling around, to help people to use the machines?"

"Err... usually two... or three" says our concerned Aussie friend.

[Marsh.]

Originally Posted by Toy Soldier

Where I work, which is staffed by two people at all times, we were told by a "concerned" Aussie tourist that over in Australia, similar establishments have switched to rows and rows of automated terminals (we already have a few) and that "we should worry, because we'll end up out of a job!"

...like I said, we already have a few, and the problems are endless, from technical faults to user error... people often need help.

With that in mind, "How many staff do they have to troubleshoot problems or help new faces? Y'know... how many people are on hand milling around, to help people to use the machines?"

"Err... usually two... or three" says our concerned Aussie friend.

[Ammi]

Originally Posted by Cherie

I'm sure some staff will lose their jobs and when you break it down the public are now staffing banks and supermarkets (self service tills), yet there is no reduction in food prices or increase in savings rates so more profits as the wage bill is reduced.

...they've only had them around a month or so at my branch, Cherie and there always seems to be more staff then there was before because I can only ever recall there being two cashiers at any one time even at it's busiest and the last time I was in, there were three people helping if anyone needed it and I think people would always need some help, so that's possibly what they plan to use the cashiers for so that no jobs will be lost...

[Cherie]

Originally Posted by Ammi

...they've only had them around a month or so at my branch, Cherie and there always seems to be more staff then there was before because I can only ever recall there being two cashiers at any one time even at it's busiest and the last time I was in, there were three people helping if anyone needed it and I think people would always need some help, so that's possibly what they plan to use the cashiers for so that no jobs will be lost...

I think that will be the case to begin with until customers consider it the norm, if you look at self service tills in supermarkets you can have 1O or more tills with just one member of staff trouble shooting, and more and more of the regular tills are unmanned, it does not make good business sense to install self service tills and retain the same number of staff imo.

[arista]

Staff with ipads to help as the machine crashes



As if ipad will help.

[Ammi]

Originally Posted by Cherie

I think that will be the case to begin with until customers consider it the norm, if you look at self service tills in supermarkets you can have 1O or more tills with just one member of staff trouble shooting, and more and more of the regular tills are unmanned, it does not make good business sense to install self service tills and retain the same number of staff imo.

...I think you can see still do your transactions with a member of staff if you want to and I guess that some people prefer to do that and possibly always will but the staff are encouraging using the self tills because they are quite efficient and I guess it might just be more of an alternative to internet banking which we do anyway...

[Marsh.]

Are the self serves still for 10 items or less or whatever it is?

[Ammi]

Originally Posted by Marsh.

Are the self serves still for 10 items or less or whatever it is?

..you mean at supermarkets..?..no I don't think so, I think you can use them whatever you're buying but it's not often I see someone using it with a full trolley..I wasn't insulting anyone's intellect there btw or saying they looked like looneys...full shopping trolley...