[daniel-lewis-1985]

This has happened to me.

I would assume if a company was out of stock yet state that its available on their website and take the money from you then this is false advertising right?

They even accepted my money for Saturday delivery even though it was out of stock so obviously there was no way that would be possible.

After a million emails i have now been told i will have to wait until they are back in stock and they dont know when that will be.

Grrrr so angry!

So am i in the right when saying that this is false advertising?

[lostalex]

if they say you can have it by a certain date, and you don't receieve it, then yes you have every right to refuse it if it is late. It could be the fault of the postal service though, and not the company you buy it from.

[daniel-lewis-1985]

Originally Posted by lostalex

if they say you can have it by a certain date, and you don't receieve it, then yes you have every right to refuse it if it is late. It could be the fault of the postal service though, and not the company you buy it from.

The company confirmed they were out of stock only after i emailed when it didnt arive on Saturday as they promised so its not the postal service.

[lostalex]

Originally Posted by daniel-lewis-1985

The company confirmed they were out of stock only after i emailed when it didnt arive on Saturday as they promised so its not the postal service.

oic, well you should be allowed a refund of your money then. The company will not give you a refund??

[daniel-lewis-1985]

Originally Posted by lostalex

oic, well you should be allowed a refund of your money then. The company will not give you a refund??

I have e-mailed asking them 3 times for a refund and i have just got e-mails back saying the product is out of stock and will be delivered as soon as they recieve a new batch.

I tried calling the customer services and they where unhelpful did the whole "i need to speak to my supervisor" routine blah blah blah "You will get a callback".

Still havent and ringing a premium number from a mobile isnt an option.

[Kate!]

report them to trading standards or a consumer rights organisation Daniel. They are out of order, and have misrepresented themselves, you are in the right. You should be given a refund with no questions and instead they are messing about and trying to fob you off.

[Niamh.]

Most of the bigger websites will have Out of Stock next to the product if it is out of stock. They should have atleast emailed or called you after you'd ordered it and paid for a Saturday delivery when they noticed this. You should definitely be entitled to a refund atleast

[daniel-lewis-1985]

Originally Posted by *Kate*

report them to trading standards or a consumer rights organisation Daniel. They are out of order, and have misrepresented themselves, you are in the right. You should be given a refund with no questions and instead they are messing about and trying to fob you off.

Yeah i think i need to.

God its such a pain in the arse though.

[lostalex]

which website is this? just so we all know not to deal with them.

[daniel-lewis-1985]

Originally Posted by lostalex

which website is this? just so we all know not to deal with them.

Hmv

[Niamh.]

Originally Posted by daniel-lewis-1985

Hmv

Really? I'm surprised that a company that big would be so unhelpful about something like this. I've always found amazon really good and helpful to deal with, I remember I ordered a DVD from them before and it was the wrong region so it wouldn't work on my DVD player........it was 100% my own fault for not reading the description properly but they gave me a full refund anyway and never asked for the DVD back either

[daniel-lewis-1985]

Originally Posted by Niamh.

Really? I'm surprised that a company that big would be so unhelpful about something like this. I've always found amazon really good and helpful to deal with, I remember I ordered a DVD from them before and it was the wrong region so it wouldn't work on my DVD player........it was 100% my own fault for not reading the description properly but they gave me a full refund anyway and never asked for the DVD back either

Yeah Amazon and Play.com are really good with customer service.

[Livia]

I'd be inclined to email them and say if you don't hear by 4pm today that your money has been refunded you will contact Trading Standards, and that you will also spend as much time as you can telling as many people as you can how shabbily you've been treated.

[daniel-lewis-1985]

Originally Posted by Livia

I'd be inclined to email them and say if you don't hear by 4pm today that your money has been refunded you will contact Trading Standards, and that you will also spend as much time as you can telling as many people as you can how shabbily you've been treated.

Thats exactly what i just did.

Its so frustrating to recieve no response or even empathy from the staff for causing such inconvinience.

Im fuming with them.

No wonder most of their stores have closed down if this is how they treat their customers.

[Livia]

Originally Posted by daniel-lewis-1985

Thats exactly what i just did.

Its so frustrating to recieve no response or even empathy from the staff for causing such inconvinience.

Im fuming with them.

No wonder most of their stores have closed down if this is how they treat their customers.

I'm not a massive fan of HMV and have experienced what they laughingly call their 'Customer Service' department. You'd think with the likes of Amazon and Play, HMV would step up their game, but... no.

Hope you get your refund sorted.

[arista]

Originally Posted by daniel-lewis-1985

This has happened to me.

I would assume if a company was out of stock yet state that its available on their website and take the money from you then this is false advertising right?

They even accepted my money for Saturday delivery even though it was out of stock so obviously there was no way that would be possible.

After a million emails i have now been told i will have to wait until they are back in stock and they dont know when that will be.

Grrrr so angry!

So am i in the right when saying that this is false advertising?

Yes
It Stinks.


The Problem is Some Sites
do not update Stock in the Correct way.

But on Amazon
they do not take your money
unless its on its way to you.

The problem you have, is that you have placed an order, and your order is in process, so it becomes difficult to cancel until you receive the goods, and then return them for a refund. Otherwise, what's to stop people canceling as goods are in process and then saying that they didn't receive it?

It's definitely not false advertising. Wonder bra's are false advertising. The product isn't different, it's just out of stock. Unfortunately, in the words of Liam Gallagher, you'll just need to "roll with it."

[daniel-lewis-1985]

Originally Posted by Jesus.H.Christ

The problem you have, is that you have placed an order, and your order is in process, so it becomes difficult to cancel until you receive the goods, and then return them for a refund. Otherwise, what's to stop people canceling as goods are in process and then saying that they didn't receive it?

It's definitely not false advertising. Wonder bra's are false advertising. The product isn't different, it's just out of stock. Unfortunately, in the words of Liam Gallagher, you'll just need to "roll with it."

But surely advertising Saturday delivery and guaranteeing it will be with me Saturday before 1pm is false advertising if this was not possible?

They took the money for it but couldnt provide the service.

Originally Posted by daniel-lewis-1985

But surely advertising Saturday delivery and guaranteeing it will be with me Saturday before 1pm is false advertising if this was not possible?

They took the money for it but couldn't provide the service.

Well they could argue that it was down to their shipment issues, which would negate the fact that they said they would be delivered on that specific date. Companies **** around with consumers constantly.

They will provide the service eventually, just not when you wanted it.

[daniel-lewis-1985]

Originally Posted by Jesus.H.Christ

Well they could argue that it was down to their shipment issues, which would negate the fact that they said they would be delivered on that specific date. Companies **** around with consumers constantly.

They will provide the service eventually, just not when you wanted it.

And not what i paid for.

They cant argue shipping issues can they if they already confirmed there was nothing in stock to actually ship?

Not the Royal Mails problem if the company didnt send them the parcel.

[Niamh.]

Originally Posted by Jesus.H.Christ

Well they could argue that it was down to their shipment issues, which would negate the fact that they said they would be delivered on that specific date. Companies **** around with consumers constantly.

They will provide the service eventually, just not when you wanted it.

Even so, it's not good customer service and probably, like Daniel said a reason they're not doing as well as other companies like amazon and play.com.....I know I personally wouldn't deal with a company again if I had a bad customer service experience with them

Originally Posted by daniel-lewis-1985

And not what i paid for.

They cant argue shipping issues can they if they already confirmed there was nothing in stock to actually ship?

Not the Royal Mails problem if the company didnt send them the parcel.

Either way, you will get a refund if you send the goods back or if they cancel an order in process for you. It's really bad customer service though. Not false advertising though. I promise you.

Simple question - what would you like to happen from this point onwards? Be realistic.

Originally Posted by Niamh.

Even so, it's not good customer service and probably, like Daniel said a reason they're not doing as well as other companies like amazon and play.com.....I know I personally wouldn't deal with a company again if I had a bad customer service experience with them

HMV won't be doing as well as others because they have a **** load of megastores up and down the country, that mean an increase in price to the consumer.

I'm sure you give poor Gav, atrocious (ahem, ahem, cough, cough) customer service all the time. He still places orders though!!

HMV are ****, but that's it.

[Niamh.]

Originally Posted by Jesus.H.Christ

Either way, you will get a refund if you send the goods back or if they cancel an order in process for you. It's really bad customer service though. Not false advertising though. I promise you.

Simple question - what would you like to happen from this point onwards? Be realistic.



HMV won't be doing as well as others because they have a **** load of megastores up and down the country, that mean an increase in price to the consumer.

I'm sure you give poor Gav, atrocious (ahem, ahem, cough, cough) customer service all the time. He still places orders though!!

HMV are ****, but that's it.

I never give bad customer service, I'll have you know

[daniel-lewis-1985]

Originally Posted by Jesus.H.Christ

Either way, you will get a refund if you send the goods back or if they cancel an order in process for you. It's really bad customer service though. Not false advertising though. I promise you.

Simple question - what would you like to happen from this point onwards? Be realistic.



HMV won't be doing as well as others because they have a **** load of megastores up and down the country, that mean an increase in price to the consumer.

I'm sure you give poor Gav, atrocious (ahem, ahem, cough, cough) customer service all the time. He still places orders though!!

HMV are ****, but that's it.

All i want is a refund.

The goods havent been sent yet and im not waiting like month to recieve it then have to send it back and wait god knows how long to get a full refund.

I think it does class as false advertising though in regards to offering Saturday delivery when they clearly cant provide it. The product is still showing as "available" on the website to as is the shipping options.

Originally Posted by daniel-lewis-1985

All i want is as refund.

The goods havent been sent yet and im not waiting like month to recieve it then have to send it back and wait god knows how long to get a full refund.

Then phone them up and be nice. I know you probably don't feel like it, but that is your best bet. build rapport with the customer service person you speak to. Use phrases like "I'd really appreciate it if we could get this sorted", or "I need your help to iron out an issue with a product I've ordered".

Be over the top nice and they will help.