Quote:
Originally Posted by daniel-lewis-1985
And not what i paid for.
They cant argue shipping issues can they if they already confirmed there was nothing in stock to actually ship?
Not the Royal Mails problem if the company didnt send them the parcel.
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Either way, you will get a refund if you send the goods back or if they cancel an order in process for you. It's really bad customer service though. Not false advertising though. I promise you.
Simple question - what would you like to happen from this point onwards? Be realistic.
Quote:
Originally Posted by Niamh.
Even so, it's not good customer service and probably, like Daniel said a reason they're not doing as well as other companies like amazon and play.com.....I know I personally wouldn't deal with a company again if I had a bad customer service experience with them
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HMV won't be doing as well as others because they have a **** load of megastores up and down the country, that mean an increase in price to the consumer.
I'm sure you give poor Gav, atrocious (ahem, ahem, cough, cough) customer service all the time. He still places orders though!!
HMV are ****, but that's it.
21-05-2012, 02:16 PM
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