[daniel-lewis-1985]

Originally Posted by Livia

I'd be inclined to email them and say if you don't hear by 4pm today that your money has been refunded you will contact Trading Standards, and that you will also spend as much time as you can telling as many people as you can how shabbily you've been treated.

Thats exactly what i just did.

Its so frustrating to recieve no response or even empathy from the staff for causing such inconvinience.

Im fuming with them.

No wonder most of their stores have closed down if this is how they treat their customers.