[Vicky.]

I think the exclusion schemes for physical shops are a bit stupid in all honesty. You can only really expect staff to recognise people who are regulars. Like, if I excluded from the place I use, it would be easy as the staff know me on sight. But to expect that to translate to every shop in a 20 mile radious, and to expect people in a shop I had never used to recognise me and chuck me out..would clearly be stupid and..unworkable.

Its not the case online though. They should recognise people based off a national database. As really surely, only the name, DOB, and address should be enough, **** emails and phone numbers matching.