[user104658]

Originally Posted by Vicky.

I think the exclusion schemes for physical shops are a bit stupid in all honesty. You can only really expect staff to recognise people who are regulars. Like, if I excluded from the place I use, it would be easy as the staff know me on sight. But to expect that to translate to every shop in a 20 mile radious, and to expect people in a shop I had never used to recognise me and chuck me out..would clearly be stupid and..unworkable.

Its not the case online though. They should recognise people based off a national database. As really surely, only the name, DOB, and address should be enough, **** emails and phone numbers matching.

Exactly. If Terry who has been in every day for five years self excludes in his regular shop and comes in you can just say "sigh... **** off Terry." but self exclusions from 20+ miles away come in sometimes, unless it's a very distinctive looking person you're just not going to know.

As for details matching up it does seem like nonsense that they wouldn't. If you try to set up a new account in shop and the name, d.o.b and postcode match it'll flag as a duplicate straight away.