[user104658]

Originally Posted by Kizzy

Deskilling is a tack used to justify underpaying.

The thing is, it's not even good business. Using bookmakers as an example - cashiers are thought of by upper management as more or less "disposable", because if one leaves, there will be plenty of applications for a replacement and no formal qualifications are required beyond basic-ish numeracy... but from experience, it's an awful tactic, a fully trained and experienced cashier is invaluable. Faster, more efficient, and because they know what they're doing, it increases customer confidence. Sure if they leave they can be replaced - but having a n00b in that seat when an awkward customer has an awkward question or complaint can mean the difference between retaining or losing that customer. A customer frustrated with a clueless member of staff can walk out of the door never to be seen again, costing the company thousands, sometimes tens of thousands.

But the retail and service sector in this country simply refuses to increase pay based on skill or experience... it's a flat rate that goes up with promotion, and that's it. No wage negotiation, no annual increase, very rarely performance related bonuses. It's the ONE aspect of employment that the US at least does get right - it's very common for an experienced, skilled member of staff who has been with a company for years to be able to have a sit down with their line manager and ask for a raise, simply based on their experience level. Doesn't exist here. A staff member with 5 years experience is paid the same as someone on their first day, whist doing three times the work twice as fast. It's stupid. I will (I hope to god) never work retail again.