Notices

General Chat General discussion. Want to chat about anything not covered in another forum - This is the place!

Reply
 
Thread Tools Search this Thread Display Modes
Old 05-08-2022, 06:14 PM #26
rusticgal's Avatar
rusticgal rusticgal is offline
Senior Member
 
Join Date: Jun 2009
Posts: 24,347


rusticgal rusticgal is offline
Senior Member
rusticgal's Avatar
 
Join Date: Jun 2009
Posts: 24,347


Default

Quote:
Originally Posted by AnnieK View Post
Yeah it was not very professional and think you are right to highlight it. It always gets me when they insist on counting any money you are withdrawing loudly too - like everyone in the queue knows exactly what you are withdrawing and what will be on your person as you are walking out.

When my mum passed, her and my dad had a fairly substantial amount of cash in the house which I made him put in the bank and the teller then said something similar to my dad - along the lines of "wow, that's a lot of cash, are you selling all your worldy goods lol" - again just a quip but upset my dad as in a way it was all my mum's wordly goods

Yes it’s all wrong….the training given is clearly really poor.
rusticgal is offline   Reply With QuoteReply With Quote
Old 05-08-2022, 10:38 PM #27
rusticgal's Avatar
rusticgal rusticgal is offline
Senior Member
 
Join Date: Jun 2009
Posts: 24,347


rusticgal rusticgal is offline
Senior Member
rusticgal's Avatar
 
Join Date: Jun 2009
Posts: 24,347


Default

Quote:
Originally Posted by hijaxers View Post
Change banks Rustic , totally out of order, building a rapport !! since when have banks ever done that ~ oh when you pay a lot of money in.
Well it’s in the hands of Head office now who totally agreed with me…let’s see what they come back with…
rusticgal is offline   Reply With QuoteReply With Quote
Old 06-08-2022, 04:02 AM #28
GoldHeart's Avatar
GoldHeart GoldHeart is offline
Senior Member
 
Join Date: Jun 2009
Posts: 24,647

Favourites (more):
BB2023: Trish
The Circle 2019: Georgina


GoldHeart GoldHeart is offline
Senior Member
GoldHeart's Avatar
 
Join Date: Jun 2009
Posts: 24,647

Favourites (more):
BB2023: Trish
The Circle 2019: Georgina


Default

Quote:
Originally Posted by rusticgal View Post
Yes that was another point...it was in relation to the death of a close relative.
It was very unprofessional.
You must have some strange bank clerks where you live, i've never known or heard of an employee blurting out someone's business for a queue of strangers to hear.

If it was a one to one meeting in their office , then that's a bit different but again still an odd thing to say especially if they know it's a bereavement? or did they not? .
__________________

Last edited by GoldHeart; 06-08-2022 at 04:02 AM.
GoldHeart is offline   Reply With QuoteReply With Quote
Old 06-08-2022, 07:10 AM #29
Cherie's Avatar
Cherie Cherie is offline
This Witch doesn't burn
 
Join Date: Oct 2011
Posts: 61,438

Favourites (more):
Strictly 2020: Bill Bailey
BB19: Sian


Cherie Cherie is offline
This Witch doesn't burn
Cherie's Avatar
 
Join Date: Oct 2011
Posts: 61,438

Favourites (more):
Strictly 2020: Bill Bailey
BB19: Sian


Default

Quote:
Originally Posted by GoldHeart View Post
You must have some strange bank clerks where you live, i've never known or heard of an employee blurting out someone's business for a queue of strangers to hear.

If it was a one to one meeting in their office , then that's a bit different but again still an odd thing to say especially if they know it's a bereavement? or did they not? .


I don’t think it matters you don’t blurt out private business in a public place whatever the circumstances
__________________


'put a bit of lippy on and run a brush through your hair, we are alcoholics, not savages'
Cherie is offline   Reply With QuoteReply With Quote
Old 06-08-2022, 12:17 PM #30
rusticgal's Avatar
rusticgal rusticgal is offline
Senior Member
 
Join Date: Jun 2009
Posts: 24,347


rusticgal rusticgal is offline
Senior Member
rusticgal's Avatar
 
Join Date: Jun 2009
Posts: 24,347


Default

Quote:
Originally Posted by GoldHeart View Post
You must have some strange bank clerks where you live, i've never known or heard of an employee blurting out someone's business for a queue of strangers to hear.

If it was a one to one meeting in their office , then that's a bit different but again still an odd thing to say especially if they know it's a bereavement? or did they not? .
Well of course she didnt know it was money from a Bereavement...that doesnt mean she should telling everyone in the Bank its a sizeable cheque and she should not be asking me impertinent questions as to how I am going to spend it.
When you work in a Bank and have privy to Customers savings etc you are expected to be discreet under the Data protection Act...just like if you work in any place where you have access to private details. You should also be made aware in training that any monies paid in are sometimes obtained from unfortunate cicumstances so discretion and respect is of the utmost importance.
rusticgal is offline   Reply With QuoteReply With Quote
Old 06-08-2022, 12:24 PM #31
Alf's Avatar
Alf Alf is offline
Sod orf
 
Join Date: Jun 2009
Location: Wapping
Posts: 34,356


Alf Alf is offline
Sod orf
Alf's Avatar
 
Join Date: Jun 2009
Location: Wapping
Posts: 34,356


Default

Nosey cow.
Alf is offline   Reply With QuoteReply With Quote
Old 06-08-2022, 08:14 PM #32
Dogeatdog's Avatar
Dogeatdog Dogeatdog is offline
The other Shaun :)
 
Join Date: Jul 2018
Location: London
Posts: 4,474

Favourites (more):
Love Island 5: Maura
CBB22: Ryan Thomas


Dogeatdog Dogeatdog is offline
The other Shaun :)
Dogeatdog's Avatar
 
Join Date: Jul 2018
Location: London
Posts: 4,474

Favourites (more):
Love Island 5: Maura
CBB22: Ryan Thomas


Default

If I was in this position I would be a little annoyed tbh. When I was working at Sainsburys we would have to cash out peoples lottery winnings but if it was an amount more than £500 we weren’t able to cash them out, the person would have to go to a post office to collect the winnings.

This happened to me once when we were fairly busy, I put the ticket in the machine and it said the winnings exceeded the amount we were able to cash out. I walked over to the lady and told her to come over to the end till where there wasn’t many people around and then quietly told her the situation and what she needed to do and I instantly told her to sign the ticket on the back so that she was the only one who can claim the winnings.

For me it just seemed like common sense, I wouldn’t want to shout out in front of loads of people that she had potentially a big win because it’s not other peoples business to know that and I certainly wouldn’t be happy if that was done to me.

To me this situation with you Rusti is similar in my eyes and I’m surprised the bank clerk didn’t have the common sense to not say something like that so I would be annoyed about it 100%.
__________________
RIP Matthew Perry 1969-2023
Spoiler:

Dogeatdog is offline   Reply With QuoteReply With Quote
Old 06-08-2022, 08:20 PM #33
Alf's Avatar
Alf Alf is offline
Sod orf
 
Join Date: Jun 2009
Location: Wapping
Posts: 34,356


Alf Alf is offline
Sod orf
Alf's Avatar
 
Join Date: Jun 2009
Location: Wapping
Posts: 34,356


Default

Have you ever thought about donating to the Alf society Rusti?

We save little animals and starving children and we like holidays in St Tropez and Monte Carlo
Alf is offline   Reply With QuoteReply With Quote
Old 06-08-2022, 08:28 PM #34
rusticgal's Avatar
rusticgal rusticgal is offline
Senior Member
 
Join Date: Jun 2009
Posts: 24,347


rusticgal rusticgal is offline
Senior Member
rusticgal's Avatar
 
Join Date: Jun 2009
Posts: 24,347


Default

Quote:
Originally Posted by Alf View Post
Have you ever thought about donating to the Alf society Rusti?

We save little animals and starving children and we like holidays in St Tropez and Monte Carlo

….maybe when I win the Lottery Alf..
rusticgal is offline   Reply With QuoteReply With Quote
Old 06-08-2022, 08:35 PM #35
arista's Avatar
arista arista is offline
Senior Member
 
Join Date: May 2006
Posts: 165,081
arista arista is offline
Senior Member
arista's Avatar
 
Join Date: May 2006
Posts: 165,081
Default

Quote:
Originally Posted by Dogeatdog View Post
If I was in this position I would be a little annoyed tbh. When I was working at Sainsburys we would have to cash out peoples lottery winnings but if it was an amount more than £500 we weren’t able to cash them out, the person would have to go to a post office to collect the winnings.

This happened to me once when we were fairly busy, I put the ticket in the machine and it said the winnings exceeded the amount we were able to cash out. I walked over to the lady and told her to come over to the end till where there wasn’t many people around and then quietly told her the situation and what she needed to do and I instantly told her to sign the ticket on the back so that she was the only one who can claim the winnings.

For me it just seemed like common sense, I wouldn’t want to shout out in front of loads of people that she had potentially a big win because it’s not other peoples business to know that and I certainly wouldn’t be happy if that was done to me.

To me this situation with you Rusti is similar in my eyes and I’m surprised the bank clerk didn’t have the common sense to not say something like that so I would be annoyed about it 100%.


Yes Good you helped that lady
with over £500 win.
Sign the Ticket,
then go to a Big Post Office.

A Great help in that store
arista is offline   Reply With QuoteReply With Quote
Old 06-08-2022, 08:36 PM #36
rusticgal's Avatar
rusticgal rusticgal is offline
Senior Member
 
Join Date: Jun 2009
Posts: 24,347


rusticgal rusticgal is offline
Senior Member
rusticgal's Avatar
 
Join Date: Jun 2009
Posts: 24,347


Default

Thank you all for your comments… sometimes when these things happen to you you do question if you have over reacted. However having worked in Customer Service all of my life I recognise poor behaviour. I guess I was a bit taken aback when the Manager defended her behaviour as being acceptable

Let’s only hope those that condone such behaviour get a taste of it in their lives and don’t overreact
rusticgal is offline   Reply With QuoteReply With Quote
Old 06-08-2022, 09:01 PM #37
GoldHeart's Avatar
GoldHeart GoldHeart is offline
Senior Member
 
Join Date: Jun 2009
Posts: 24,647

Favourites (more):
BB2023: Trish
The Circle 2019: Georgina


GoldHeart GoldHeart is offline
Senior Member
GoldHeart's Avatar
 
Join Date: Jun 2009
Posts: 24,647

Favourites (more):
BB2023: Trish
The Circle 2019: Georgina


Default

Quote:
Originally Posted by rusticgal View Post
Well of course she didnt know it was money from a Bereavement...that doesnt mean she should telling everyone in the Bank its a sizeable cheque and she should not be asking me impertinent questions as to how I am going to spend it.
When you work in a Bank and have privy to Customers savings etc you are expected to be discreet under the Data protection Act...just like if you work in any place where you have access to private details. You should also be made aware in training that any monies paid in are sometimes obtained from unfortunate cicumstances so discretion and respect is of the utmost importance.

Like I said I've never heard this happen before, if anything I always thought bank clerks would be more discreet ... when it's huge amounts of money.

But no matter what the circumstance or the amount of money, it's unprofessional. I know I wouldn't be happy with this if it happened to me.
__________________
GoldHeart is offline   Reply With QuoteReply With Quote
Old 06-08-2022, 09:30 PM #38
Redway's Avatar
Redway Redway is offline
Senior Member
 
Join Date: Jun 2011
Posts: 10,400


Redway Redway is offline
Senior Member
Redway's Avatar
 
Join Date: Jun 2011
Posts: 10,400


Default

Quote:
Originally Posted by MTVN View Post
Nah not acceptable given she's in an industry which will handle private and sensitive information, I think that's really unprofessional. Like in your case with the death of a relative, the circumstances of getting the money might be quite difficult and not something to celebrate and think about 'treating yourself' with. And yeah you don't know who's listening
Exactly.
__________________


Don’t let your regret be stronger than your gratitude. And don’t hang on to negativity. That’s all.
Redway is offline   Reply With QuoteReply With Quote
Reply

Bookmark/share this topic

Tags
customer, service

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 04:46 AM.

Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
 

About Us ThisisBigBrother.com

"Big Brother and UK Television Forum. Est. 2001"

 

© 2023
no new posts