[AnnieK]

I spend a lot of my time during the day in the office on the phone / Teams calls etc so when I get home I'm quite often "talked out" so can't be arsed with a long phone conversation when a text will do.

I prefer to pick up the phone at work - especially when delivering bad or disappointing news. I find it easier than sending an email and then pressing send and receive till I get a response where someone is going to kick off at me. I find people are less likely to respond in a hostile manner if I am on the other end of the phone