[user104658]

Originally Posted by AnnieK

I spend a lot of my time during the day in the office on the phone / Teams calls etc so when I get home I'm quite often "talked out" so can't be arsed with a long phone conversation when a text will do.

I prefer to pick up the phone at work - especially when delivering bad or disappointing news. I find it easier than sending an email and then pressing send and receive till I get a response where someone is going to kick off at me. I find people are less likely to respond in a hostile manner if I am on the other end of the phone

Yeah and I also find that some people (older generations, especially) aren't always good at communicating tone in text form. Anyone who grew up doing it (so the text message/MSN messenger generation and beyond) tends to be pretty proficient at it but people in their 50's and beyond it can be awful... sometimes people seem really pissed off/fed up in their messages and emails but if you call and speak to them in person they're actually fine .

Though the demographic of my work has actually changed quite a bit in the 4 years I've been there. I was one of the youngest staff when I started (and I wasn't even that young - 33) but now about half of the team is in the 25 - 35 age bracket, with a lot of the older senior team starting to semi-retire and take a step back... so Teams has seen increasing numbers of emojis, gifs and memes being rolled out.