Quote:
Originally Posted by Maru
Wow. Yeah. Moderating is certainly a real drag sometimes... but to me this is counterproductive as you've just sniped at the user you told not to snipe (even worse it feels more personal)... no good result can occur. Try saying something like this to a customer or client who is being combatant...( well if you weren't so bitchy with your complaints  ).. see if their reaction improves. Spoiler: It won't. The manager will be called (always great when that happens  ) and they will feel even more entitled to their position... which means it'll take more to satisfy them and calm them down... my view. |
Exactly... I would never say something like this to a client or customer with a complaint... and I deal with complaints on a daily basis as part of my job description
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