[user104658]

Originally Posted by Marsh.

Well when you go from a reasoned argument to the extremes of terrorism, it kind of feeds into an irrational hatred of homelessness.

That was there to see, not plucked out of thin air.

As for drink and drugs, there's many like that who aren't homeless and I don't think Any employee would get a scolding from a manager for asking an intoxicated customer/toilet user to leave the premises.

The thing is, it isn't the managers that are a problem; it's the perception that anyone can just go to social media and kick off when they feel wronged, and more importantly, the very clear message to staff that corporate does not have your back and you'll lose your job to protect their image. Coupled with the fact that a lot of these entry level staff members will be young and inexperienced... And you end up with an anxious workforce that has no idea what they're "supposed to do". It's a real mess for all involved.

As for extreme arguments... Well... My current thinking is that those are now just the norm and that's the whole problem in a nutshell. CEO's making kneejerk decisions in a panic. A general public that doesn't say "This seems like a problem, let's have a discussion about what can realistically be changed for the better" but instead just bellows "I SEE PROBLEM! You fix right now! What mean how? YOU FIX!"