[Marsh.]

Originally Posted by Toy Soldier

The thing is, it isn't the managers that are a problem; it's the perception that anyone can just go to social media and kick off when they feel wronged, and more importantly, the very clear message to staff that corporate does not have your back and you'll lose your job to protect their image. Coupled with the fact that a lot of these entry level staff members will be young and inexperienced... And you end up with an anxious workforce that has no idea what they're "supposed to do". It's a real mess for all involved.

As for extreme arguments... Well... My current thinking is that those are now just the norm and that's the whole problem in a nutshell. CEO's making kneejerk decisions in a panic. A general public that doesn't say "This seems like a problem, let's have a discussion about what can realistically be changed for the better" but instead just bellows "I SEE PROBLEM! You fix right now! What mean how? YOU FIX!"

By and large, people whinging on social media aren't heard as it's a void of whinging about anything and everything so it's not something they should be concerned with.

Unless they're doing something wrong, discriminating or treating innocent customer's/toilet users with contempt, but I do see your point.

As for the young and inexperienced staff, well retail is one hell of a job, so they'll seen have a wealth of experience both good and bad that they can't be prepared for. Good luck to every single one of the poor blighters.