[Cherie]

Originally Posted by thesheriff443

I think you are missing the point, even if the lady had a carer or a relative stay with her she would still be on the floor for two hours.

Plus I have a real life comparison, a year ago my partners daughter who is a dancer, fell while doing a dance routine on a solid floor,she got her landing wrong and fell badly, so was on the floor in pain, same thing happened, did not move her because of nhs advise, she spent over an hour on a cold floor waiting for an ambulance to turn up because she was not classed as an emergency.

It’s not about who is with them when they’are in need of medical assistance but the time it takes for them to get medical assistance.

I am not missing any point Sherriff, the point I have been making from the off is that the company has no policy in place to cover events like this, a policy to ensure that the person on the floor is safeguarded while they are waiting for help to arrive, falls and old people are not uncommon, it part and parcel of the 'care' you are being paid to provide, the company can't control how long its going to take the ambulance to arrive, but they can control how they handle the wait time with their paying customer, if someone was with her, the time would go faster, they could stay in touch with ambulance control to check they were on schedule to arrive, they could hold their hand, must be a horrible experience to lie on the floor unable to get up, never mind being on your own.


As a matter of interest did everyone head off and leave your partners daughter on her own on the floor? and would you have been happy if they did?