[Cherie]

Originally Posted by thesheriff443

If there was not a shortage of ambulances she would not be laying on the floor for that long.

The local council that give these companies the care contracts will be well aware of the company’s policy when it comes to falls.

That doesn't mean they can't review how they treat their paying customers, no other age group would put up with this, would you leave a child alone after a fall for two hours? would you even leave an injured animal? unfortunately a lot of elderly do not have anyone to lobby on their behalf, the system is broken it needs fixing

[thesheriff443]

Originally Posted by Cherie

That doesn't mean they can't review how they treat their paying customers, no other age group would put up with this, would you leave a child alone after a fall for two hours? would you even leave an injured animal? unfortunately a lot of elderly do not have anyone to lobby on their behalf, the system is broken it needs fixing

I think you are missing the point, even if the lady had a carer or a relative stay with her she would still be on the floor for two hours.

Plus I have a real life comparison, a year ago my partners daughter who is a dancer, fell while doing a dance routine on a solid floor,she got her landing wrong and fell badly, so was on the floor in pain, same thing happened, did not move her because of nhs advise, she spent over an hour on a cold floor waiting for an ambulance to turn up because she was not classed as an emergency.

It’s not about who is with them when they’are in need of medical assistance but the time it takes for them to get medical assistance.

[Cherie]

Originally Posted by thesheriff443

I think you are missing the point, even if the lady had a carer or a relative stay with her she would still be on the floor for two hours.

Plus I have a real life comparison, a year ago my partners daughter who is a dancer, fell while doing a dance routine on a solid floor,she got her landing wrong and fell badly, so was on the floor in pain, same thing happened, did not move her because of nhs advise, she spent over an hour on a cold floor waiting for an ambulance to turn up because she was not classed as an emergency.

It’s not about who is with them when they’are in need of medical assistance but the time it takes for them to get medical assistance.

I am not missing any point Sherriff, the point I have been making from the off is that the company has no policy in place to cover events like this, a policy to ensure that the person on the floor is safeguarded while they are waiting for help to arrive, falls and old people are not uncommon, it part and parcel of the 'care' you are being paid to provide, the company can't control how long its going to take the ambulance to arrive, but they can control how they handle the wait time with their paying customer, if someone was with her, the time would go faster, they could stay in touch with ambulance control to check they were on schedule to arrive, they could hold their hand, must be a horrible experience to lie on the floor unable to get up, never mind being on your own.


As a matter of interest did everyone head off and leave your partners daughter on her own on the floor? and would you have been happy if they did?

[thesheriff443]

Originally Posted by Cherie

I am not missing any point Sherriff, the point I have been making from the off is that the company has no policy in place to cover events like this, a policy to ensure that the person on the floor is safeguarded while they are waiting for help to arrive, falls and old people are not uncommon, it part and parcel of the 'care' you are being paid to provide, the company can't control how long its going to take the ambulance to arrive, but they can control how they handle the wait time with their paying customer, if someone was with her, the time would go faster, they could stay in touch with ambulance control to check they were on schedule to arrive, they could hold their hand, must be a horrible experience to lie on the floor unable to get up, never mind being on your own.


As a matter of interest did everyone head off and leave your partners daughter


on her own on the floor? and would you have been happy if they did?

No she was not left on her own because she was in a college during a lesson.

It’s not about being happy at some one being left, it’s about the time it takes for some to receive medical attention.


The simplest way of saying it is, if an ambulance or even a paramedic was available to attend she would not be left on her own.

At the scene of an accident the doctor/paramedic will treat the person making no noise first, not the one making the most noise.

[Cherie]

Originally Posted by thesheriff443

No she was not left on her own because she was in a college during a lesson.

It’s not about being happy at some one being left, it’s about the time it takes for some to receive medical attention.


The simplest way of saying it is, if an ambulance or even a paramedic was available to attend she would not be left on her own.

At the scene of an accident the doctor/paramedic will treat the person making no noise first, not the one making the most noise.

we are talking about two different things, the ambulance service and the company who are being paid to provide care, the ambulance service will have prioritised the call and if there is no danger to life then she would have gone down the queue, it could have just been a busy day for the ambulance service, we don't know, what we do know is the the Company paid to care for her were aware that there would be a 2 hour wait and did nothing to support her for those two hours

I will ask again, if it had been the end of the College day would you have been happy if everyone said bye now to your partners daughter and headed off, even on a basic human level leaving someone who is injured on their own is wrong, you can blame the ambulance service, or blame whoever, but it comes down to empathy and how we treat our elderly, if you found a dog lying by the side of the road injured and you called the vet and he said he would be two hours would you head off home as your job was done or would you wait for the vet?

[thesheriff443]

Originally Posted by Cherie

we are talking about two different things, the ambulance service and the company who are being paid to provide care, the ambulance service will have prioritised the call and if there is no danger to life then she would have gone down the queue, it could have just been a busy day for the ambulance service, we don't know, what we do know is the the Company paid to care for her were aware that there would be a 2 hour wait and did nothing to support her for those two hours

I will ask again, if it had been the end of the College day would you have been happy if everyone said bye now to your partners daughter and headed off, even on a basic human level leaving someone who is injured on their own is wrong, you can blame the ambulance service, or blame whoever, but it comes down to empathy and how we treat our elderly, if you found a dog lying by the side of the road injured and you called the vet and he said he would be two hours would you head off home as your job was done or would you wait for the vet?

Cherie you are trying to take me down a path that leads to your chosen destination.
The company won’t wait around as they are running a business, this situation is happening daily.
The world we live in is based around making money not doing what would be considered as doing the decent thing.

[Cherie]

Originally Posted by thesheriff443

Cherie you are trying to take me down a path that leads to your chosen destination.
The company won’t wait around as they are running a business, this situation is happening daily.
The world we live in is based around making money not doing what would be considered as doing the decent thing.

So a business purporting to provide 'care' in return for payment, doesn't actually need to do that in your book, I see

you could apply that analogy of yours to any situation where a business provides shoddy service,

no trains today...oh well they need to make money

no bin collection this week...they are a business after all, I expect they stopped the collection to increase their profits , who cares if you paid your council tax and expected a bin collection every week


Lets leave it there, I literally am DONE

[The Slim Reaper]

Originally Posted by thesheriff443

Cherie you are trying to take me down a path that leads to your chosen destination.
The company won’t wait around as they are running a business, this situation is happening daily.
The world we live in is based around making money not doing what would be considered as doing the decent thing.

This is not actually true, especially when added on to your previous posts on the subject. I know this because this is my area of business. I put these tenders and contracts together, not within older persons services but across the young persons social care/social housing sector, and they all run the same way, with provision for specific needs.

There are emergency procedures to follow in instances like these, and to work with older people, even as an agency worker, you need to have specific training. To leave this person alone is a decision either the carer or the on-call supervisor would have to make intentionally. It's not a money issue.

[Kizzy]

Agreed, can I see it getting better anytime soon? No