[Marsh.]

Originally Posted by Swan

It was a light hearted joke

If you have any knowledge of Indian call centres, you'll know that the employers usually give the workers a script, and more english sounding names, which is funny, and ridiculous at the same time.

Apologies for having a sense of humour

I never chastised you for it, it's hard to understand tone with written words.

But, I would say what you've highlighted is a form of racism as people immediately get their backs up when presented with a foreign accent on the phone so the fact they have to "white" themselves up in order to try and avoid any hassle or abuse is ridiculous, as you say.