[Swan]

Originally Posted by Marsh.

I never chastised you for it, it's hard to understand tone with written words.

But, I would say what you've highlighted is a form of racism as people immediately get their backs up when presented with a foreign accent on the phone so the fact they have to "white" themselves up in order to try and avoid any hassle or abuse is ridiculous, as you say.

Yes big companies are holding back progression by assuming certain customers what a more 'english' person to speak to. Which is sometimes true i guess.