Quote:
Originally Posted by Vicky.
Of course he did...he made a point of pretty much telling the other passengers that they should be pissed off by what he said to the lad 
The vid is the perfect training tool? In what sense? Conflict management...is not escalating situations and then allowing a randomer to get involved. |
He made no invite. Other passengers WERE moaning - didn't you hear them?
A training tool for
'What went wrong', 'How should this have been handled', 'What other options would have been available to the employee, "How it affects the Company in the public eye". So yes, a good example of a real live situation that occurred, being put to use for Training.
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