Quote:
Originally Posted by Snowball
He made no invite. Other passengers WERE moaning - didn't you hear them?
A training tool for 'What went wrong', 'How should this have been handled', 'What other options would have been available to the employee, "How it affects the Company in the public eye". So yes, a good example of a real live situation that occurred, being put to use for Training.
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Yes I did hear them...but he encouraged it with what he was saying, when he SHOULD have been trying to diffuse it all...not wind people up more(with lies such as, we will stay here all day or whatever it was he said...when that wasnt even possible)
Ah I get you now. Yeah that could be done I suppose.
The conductor seriously needs to re-do his training though, if he had any to begin with.
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