[user104658]

Originally Posted by Marsh.

Omg, you work in a bookies too don't you?

We were all told to change all of our descriptors that might have offensive/negative connotations and try to put names where appropriate after one of the customers overheard the fact they were being "monitored" and asked to see the computer screen.

Yeah, they can request to see any information held about them, which is why you can't put any physical descriptions at all really, other than the absolute basics. Actual incident from last weekend...

Note in the official electronic logs:

"Tall gentleman with light coloured hair, attempted to remove gaming machine from the shop after a variation of Blackjack declared the dealer's 22 as a "push", which he felt was unfair. Gentleman was asked to leave the shop and to not return until he felt that he was able to conduct himself in a more positive manner."

Note scribbled on a piece of paper for the staff member opening the shop the next morning:

"[Customer's nickname] was pissed off his face, had no idea what game he was playing, tried to drag a machine out the door whilst declaring that he was "going to knock **** out of the cheating b******. Told him to **** off and not come back until he had sobered up."