[Marsh.]

Originally Posted by Toy Soldier

Yeah, they can request to see any information held about them, which is why you can't put any physical descriptions at all really, other than the absolute basics. Actual incident from last weekend...

Note in the official electronic logs:

"Tall gentleman with light coloured hair, attempted to remove gaming machine from the shop after a variation of Blackjack declared the dealer's 22 as a "push", which he felt was unfair. Gentleman was asked to leave the shop and to not return until he felt that he was able to conduct himself in a more positive manner."

Note scribbled on a piece of paper for the staff member opening the shop the next morning:

"[Customer's nickname] was pissed off his face, had no idea what game he was playing, tried to drag a machine out the door whilst declaring that he was "going to knock **** out of the cheating b******. Told him to **** off and not come back until he had sobered up."

I love it when you get the ones who are deadly serious that all of the dogs are chipped and the managing director is controlling the winning dog.

Or they think I am operating the gaming machines from behind the counter and making them lose depending on how much we have in the shop to pay them out.