[Mrluvaluva]

It all depends on the person you get I think. The service in one store can be completely different to the service in another of the same company.

I think one of the main areas that could do with an overhaul is the call centres. The amount of times I have called companies (say Sky for eg) to go through the whole rigmorol of "pressing 1 for customer services", then getting through to someone who needs to "pass you over to another department", then getting left on hold (or even cut off) and spending ages on the phone trying to sort a problem out, and hopefully getting through to someone you can understand. Most of these places take their cue from a read script, but occasionally you are lucky, and can find someone who knows what they are talking about.

Calls should be simple, quick, and staff should be correctly trained in these circumstances.