[Kizzy]

Originally Posted by joeysteele

Sadly,I think many staff are discouraged from getting into too much conversation by their bosses with customers.

I was in my local ASDA, I couldn't find something so asked a floor assistant as to it and they took me to it.
Thanking him,he then asked if I needed help with anything else to which I said no.
As I walked off, I thought I would get another of the items so went back to the aisle and he was getting a dressing down for spending too much time on a customer by a supervisor.

I did go up to her,(theSupervisor), and say,I thought she was wrong and that I would like to inform the Manager, she said the manager wasn't available.
I did ring and had my complaint noted. The manager said he would look into the matter and get back to me, he hasn't as yet.

While I agree a good number of assistants are rather rude and even ignorant at times, maybe sometimes the problem lies with their training and that they are told not to engage too much in conversation with the customers.

Contacting a company by phone is shocking now, all this press this that and the other then once you get the one that says press 0 for to speak to an advisor or customer services,when you do you are then told all advisors are busy so please ring back later or you are left there for ages.
That needs sorting bigtime, it is really annoying.

Well done joey! good for you, I have done that before took a sales assistants name and Emailed the store to thank them for helpful service.
It is important to give positive feedback.
I would have been tempted to complain about the supervisor, not a good image to berate staff on the shop floor in earshot of customers about being TOO helpful...Not sure how that helps the company image ...haha