[joeysteele]

Sadly,I think many staff are discouraged from getting into too much conversation by their bosses with customers.

I was in my local ASDA, I couldn't find something so asked a floor assistant as to it and they took me to it.
Thanking him,he then asked if I needed help with anything else to which I said no.
As I walked off, I thought I would get another of the items so went back to the aisle and he was getting a dressing down for spending too much time on a customer by a supervisor.

I did go up to her,(theSupervisor), and say,I thought she was wrong and that I would like to inform the Manager, she said the manager wasn't available.
I did ring and had my complaint noted. The manager said he would look into the matter and get back to me, he hasn't as yet.

While I agree a good number of assistants are rather rude and even ignorant at times, maybe sometimes the problem lies with their training and that they are told not to engage too much in conversation with the customers.

Contacting a company by phone is shocking now, all this press this that and the other then once you get the one that says press 0 for to speak to an advisor or customer services,when you do you are then told all advisors are busy so please ring back later or you are left there for ages.
That needs sorting bigtime, it is really annoying.

[Kizzy]

Originally Posted by joeysteele

Sadly,I think many staff are discouraged from getting into too much conversation by their bosses with customers.

I was in my local ASDA, I couldn't find something so asked a floor assistant as to it and they took me to it.
Thanking him,he then asked if I needed help with anything else to which I said no.
As I walked off, I thought I would get another of the items so went back to the aisle and he was getting a dressing down for spending too much time on a customer by a supervisor.

I did go up to her,(theSupervisor), and say,I thought she was wrong and that I would like to inform the Manager, she said the manager wasn't available.
I did ring and had my complaint noted. The manager said he would look into the matter and get back to me, he hasn't as yet.

While I agree a good number of assistants are rather rude and even ignorant at times, maybe sometimes the problem lies with their training and that they are told not to engage too much in conversation with the customers.

Contacting a company by phone is shocking now, all this press this that and the other then once you get the one that says press 0 for to speak to an advisor or customer services,when you do you are then told all advisors are busy so please ring back later or you are left there for ages.
That needs sorting bigtime, it is really annoying.

Well done joey! good for you, I have done that before took a sales assistants name and Emailed the store to thank them for helpful service.
It is important to give positive feedback.
I would have been tempted to complain about the supervisor, not a good image to berate staff on the shop floor in earshot of customers about being TOO helpful...Not sure how that helps the company image ...haha

[joeysteele]

Originally Posted by kizzy

Well done joey! good for you, I have done that before took a sales assistants name and Emailed the store to thank them for helpful service.
It is important to give positive feedback.
I would have been tempted to complain about the supervisor, not a good image to berate staff on the shop floor in earshot of customers about being TOO helpful...Not sure how that helps the company image ...haha

Absolutely and it was about the Supervisor that I rang and complained about, she is a rather unpleasant and bossy person in the store anyway,I have noticed her being really awful with a few staff.

When I rang the Manager,I obviously commended the assistant for the help I got,then made my complaint against the Supervisor, sadly I fear the moment you say you are Student,the weight of what you are saying diminishes with some people and I am sure this Supervisor has a low view of Students too.

Anyway this was only about 10 days ago so I I will se what the Manager says once he decides to get back to me,it will likely be a letter anyway.

[Kizzy]

Originally Posted by joeysteele

Absolutely and it was about the Supervisor that I rang and complained about, she is a rather unpleasant and bossy person in the store anyway,I have noticed her being really awful with a few staff.

When I rang the Manager,I obviously commended the assistant for the help I got,then made my complaint against the Supervisor, sadly I fear the moment you say you are Student,the weight of what you are saying diminishes with some people and I am sure this Supervisor has a low view of Students too.

Anyway this was only about 10 days ago so I I will se what the Manager says once he decides to get back to me,it will likely be a letter anyway.

It shouldn't matter what you do you are a customer the same as everyone else, your money spends the same as everyone elses...
They tend to do that in supermarkets, give some a badge saying 'supervisor' or 'teamleader' and the power goes to their head and they stomp about like a tin god.

[Pyramid*]

Originally Posted by kizzy

It shouldn't matter what you do you are a customer the same as everyone else, your money spends the same as everyone elses...
They tend to do that in supermarkets, give some a badge saying 'supervisor' or 'teamleader' and the power goes to their head and they stomp about like a tin god.

How right you are there Kizzy. There is nothing worse than power going to someone's head - and it's the fast way to lose all respect for the position they hold.

[Pyramid*]

Originally Posted by joeysteele

Absolutely and it was about the Supervisor that I rang and complained about, she is a rather unpleasant and bossy person in the store anyway,I have noticed her being really awful with a few staff.

When I rang the Manager,I obviously commended the assistant for the help I got,then made my complaint against the Supervisor, sadly I fear the moment you say you are Student,the weight of what you are saying diminishes with some people and I am sure this Supervisor has a low view of Students too.

Anyway this was only about 10 days ago so I I will se what the Manager says once he decides to get back to me,it will likely be a letter anyway.

Picking up on the good service side - It is something that I do also do - if I have received good service (ie; and I mean good - not 'what should be normal service') - I always follow it up in writing if possible.

There is nothing quite like a letter of thanks / commendation from a customer to make the previous 6 months of ups and downs, to really boost the morale. It's even better when a Company recognises an employee when they do go that bit further. It's one of the ways to get the best out of your staff too, being thanked by the boss is one thing, but being given awards that aren't handed out willy nilly and given a financial reward too - really does make a difference to a persons morale.