Quote:
Originally Posted by Jesus.H.Christ
Then phone them up and be nice. I know you probably don't feel like it, but that is your best bet. build rapport with the customer service person you speak to. Use phrases like "I'd really appreciate it if we could get this sorted", or "I need your help to iron out an issue with a product I've ordered".
Be over the top nice and they will help.
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Being overly nice or angry wont wash with them they just follow their crappy robotic script.
I have called their premium number once im not doing it again.
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