[joeysteele]

Originally Posted by daniel-lewis-1985

Being overly nice or angry wont wash with them they just follow their crappy robotic script.


I have called their premium number once im not doing it again.

Can and have you emailed them Daniel,try that way and also insist they get a Manager to ring you as well.Also via e mail say you want to lodge a complaint as well.

Don't waste time and money on phone calls, insist they ring you.

I had a problem with a company,they sent me the wrong thing rather than not send it at all but I just kept on at them, got it sorted online eventually, my persistence paid off in the end though,I even got a 20% discount offer for my next purchase from them.